1. After the order, the whole process of production is strictly controlled. Products can only be arranged to send out after completion of the quality inspection.
2. We will follow up customer's order shipping information and will keep in close contact with customers to inform the customer to receive the goods smoothly.
3. We will reply to you soonest when receiving your message or questions and provide you with professional suggestions or solutions.
4. Send the installation diagram and training customer how to install our air source heat pump or wine cooler.
5. Under normal use, if there are any quality problems, the customer requires us to change the parts, we will send the parts to customers for free except the shipping cost.
6. We will offer the technical support through a phone call, face time or internet if the customer requires.
5. All the transportation, installation, improper use, such as the product quality problems, is beyond the scope of the warranty, we can provide spare parts at cost.